The times, they are a-changin’
Until now, you have been able to get individual answers from me and my tech support people no matter when you signed up.
As a result, as more students join us, I give an ever-smaller slice of my time to a growing number of people.
It is important to note that while these lessons are as good as or better than private lessons, and are priced far below private lesson rates, it is simply not sustainable for me to support every student indefinitely.
To address this concern, I am changing my policy around personalized support. Here it is:
- Support expires one year after you sign up for any course.
For example, if you signed up for Suzuki Book 1 on June 1, 2015, your support expires June 1, 2016. But your access to videos continues. Expired support simply means that you can get musical and technical help from other sources but not directly from me. Other sources include fellow members in the comments sections, the Facebook forums, or the informational pages on the members site.
- You can get extended support.
Renew your support by purchasing “extended support” for either six months ($60) or 12 months ($120). Extended support means you will continue to get individual musical and technical help from me and my team for either 6 months or 12 months.
If your membership is one year old or older, and you would like our continued help, please click one of the buttons below to purchase your extended support:
Please use this form if you have any questions: